ServicesLinkMaids

Refund Policy

Last updated: 7/4/2026

1. Scope

This policy describes how platform fees and related charges handled through LinkMaids may be refunded.

2. Platform fees

Platform fees are charged for use of LinkMaids technology and related platform services. Refund eligibility depends on booking status, office actions, and the reason for the request.

3. How to request a refund

Eligible refund requests should be submitted through in-app support or the Contact page with your booking reference and reason.

4. Processing time

Approved refunds are processed through the original payment method where possible. Timing may vary by payment partner.

5. Office services

Fees or charges relating to domestic worker services provided by licensed offices are governed by the relevant office terms unless otherwise stated on the platform.

6. Contact

For refund questions, reach our support team during published business hours.

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Important Platform Notice
LinkMaids is a UAE-based technology platform that connects users with licensed recruitment offices. LinkMaids does not directly employ, sponsor, recruit, or supervise domestic workers, and does not act as a recruitment office. Domestic worker services, worker availability, salaries, office fees, recruitment fees, timelines, documentation, approvals, and service delivery are the responsibility of the relevant recruitment office and remain subject to the policies of that office and applicable UAE requirements. Unless clearly stated otherwise, amounts paid inside the LinkMaids app are platform/intermediation fees only. Any worker salary, office fee, recruitment fee, government-related charge, medical test cost, travel cost, or external amount is handled according to the policy of the relevant office and is not collected by LinkMaids through the app.
Refund Policy